Shipping
policy
Most items are shipped as parcels via BPost (domestic)
or Post NL (international). Shipping usually takes 1-2 business days for domestic
parcels, and may take a little longer for international parcels.
Parcels will be sent every Tuesday and
Thursday. Stock items are usually ready for shipping within a day. Custom made items can take up to 14 business days.
Please note that Atelier de Luxe cannot be
held responsible for lost or damaged parcels, or incorrectly submitted
addresses.
Parcels are shipped with standard insurance. For
additional insurance requests, please contact us at [email protected].
Return
policy
Off course we hope that you are happy with
your purchase, however, should you whish to return your item(s), you have the
right to cancel and return your order within 14 days, for any reason and
without justification.
Upon receipt of your returned goods, the
original amount of your purchase (incl. shipping costs) will be reimbursed. Required
shipping costs for the return of your item(s) are at your own expense.
Please note that we cannot accept returns for the
following items:
-
Custom made items
-
Personalized items
-
Items supporting charities